*Placement of order signifies agreement to FloorSeating's policies. It is the customer's responsibility to read these policies before ordering.
Please allow one day for processing of in stock items before shipment. Estimated delivery days are from time of shipment, not from time of order.
Due to environmental concerns, FloorSeating.com does not supply printed catalogs or printed invoices. We send paperless invoices to the email address supplied at time of order, but we will not include the invoice in the shipment. All products on the website represent our current stock with our most up-to-date pricing and current sales. Please continue to check the web site for future additions.
For customer service, please call 1-800-906-7761, Monday to Friday 9:00 AM to 5:00 PM Eastern Standard Time.
Place an order in one of three ways:
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In order to protect our encrypted system and our customers, FloorSeating.com will generate a new random password and send it to the original e-mail address supplied in an original account set-up.
FloorSeating.com accepts VISA, Master Card, Discover Card and American Express. We also accept checks and money orders. Please send checks and money orders to FloorSeating.com, P.O. Box 5291 Poland, OH 44514. If paying with check or money order, we will not ship your order until payment has been received and/or has cleared. All credit card payments must be U.S. bank issued.
If an item is in-stock, we will ship it within one business day. Orders placed on a Saturday, Sunday or on a holiday will not ship until the following business day. Orders placed on weekdays before 11:00 a.m. EST will ship the same day (if in stock). Most orders placed after 11 a.m. will process the following business day. All non-stock items or large orders may require additional processing time. In this case, we cannot always guarantee deliveries by a specific date. So we urge you to contact us prior to placing an order, should you need the item(s) by a specific date.
*UPS delivery days exclude weekends and major holidays.
FloorSeating.com tries to indicate when products are not in stock. There are occasions; however, when stock is depleted between the time you place your order, and the time we process your order. If this occurs, we will try to do the following: inform you of the back order status, estimate the shipping date, and give you the chance to rescind your order.
All orders placed from Canada will incur taxes and duties in addition to standard UPS shipping charges. The customer will be responsible for the taxes and duties upon delivery of order (via COD). The initial UPS shipping charges that are applied when an order is placed are based on standard UPS Ground rates. A customer service representative will follow up with your order to give you an estimate of the COD charges will be before your order is processed.
Most orders are shipped UPS Ground from our Youngstown, OHIO warehouse. Orders to Alaska or Hawaii may have additional limitations due to local restrictions. Estimated shipping days, given over the telephone, or via UPS maps, are from the time of shipment - not time of order.
FloorSeating.com will grant full refunds (excluding shipping and handling) for products returned within 30 days after the purchase date. The product must be in perfect condition. You are responsible for return shipping and handling costs in either a return or exchange.
If you used the product, a 15-25% restocking fee will apply. The percentage charged is dependent upon the product and the condition.
Bean Bags are NON-RETURNABLE
Upon receipt of your merchandise, report any damaged shipment to our customer service department at 1-800-906-7761. Also, report immediately any problems with shipping (e.g. damage or delivery failure) so we can file a claim with the shipping company. We will not process any damage/failed delivery reports after 30 days.
If you are concerned about a delivery, please call our service department at 1-800-906-7761. You are responsible for tracking the package through the UPS code, or checking your order through your Floorseating.com online account. You are also responsible for calling customer service about a failed delivery.
FloorSeating.com is happy to work with our customers to fill large orders. However, due to the large seasonal demands, in stock quantities and/or manufacturer delays on large orders may take 2 weeks or more to process.
Please plan ahead & request a large order at a minimum of 2 weeks in advance. If items are in stock they will be shipped or set aside (at the time of payment). If the items are not in stock an order to the manufacturer can be placed and an estimate for shipping can be given to you once we have all your (shipping/address/quantity requested) information.
The order can be placed directly to through the site and a customer service representative will call you if there will be any delays.
Floor Seating will accept purchase orders from educational institutions (schools). Exceptions will be made to certain businesses on a case by case basis. The order needs to be placed online, fax, or email. Once a purchase order is received by us, we will create an invoice and include it with the order - a copy of the invoice will also be mailed out. Payments are due within 30 days of receiving an order. If you place an order online, you will see the option for paying by purchase order. Simply enter your PO# here and select PAY BY PURCHASE ORDER. Please note: You will need to fax or email us a copy of your purchase order for our records. Also, please enter your billing and shipping address and the name/phone and email address of your accounts payable contact. Back to Top
When you shop on-line at FloorSeating.com, you are shopping on a highly secure site. FloorSeating.com is "anti-spam," and we will not use unethical promotional methods. We use "SSL" servers for our e-commerce to ensure the most secure way to shop.
We only send your credit card number via secure encrypted connections, and we do not store customer data where it can be accessed via the Internet. In addition, we consider your customer data to be private and we will not sell or share it with any outside interests.
FloorSeating.com prices and policies are subject to change at any time. FloorSeating.com reserves the right to refuse service to any person for any reason. Placement of an order signifies agreement to FloorSeating.com's policies. Customers must take the responsibility to read these policies before ordering. Please allow one day for processing of in-stock items before shipment. Estimated delivery days are from time of shipment, not from time of order.