Shipping & Deliveries

To obtain a shipping cost, simply go to our site and select the items, quantity, color, add to basket then checkout. Before you enter your information, you will see a shipping calculator on the lower right side. You will not have to create an account online to see the shipping calculator. You may also get a freight quote by chat or emailing sales@floorseating.com during our business hours. Our representatives are available by email Monday through Friday from 9am to 5pm EST. 

If an item is IN STOCK, we will ship it the next business day from receipt of order. Orders placed on a Saturday, Sunday or on a holiday will not ship until the following business day. Orders placed on weekdays before 11:00 a.m. EST will ship the same day. Any orders placed after 11 a.m. EST will ship 2 business days after receipt of order. Larger items or large orders may require additional processing time. 

FloorSeating.com tries to indicate when products are not in stock. There are occasions; however, when stock is depleted between the time you place your order, and the time we process your order. If this occurs, we will try to do the following: inform you of the back order status, estimate the shipping date, and give you the chance to rescind your order.

Shipping Transit Days Map

Most orders are shipped UPS ground from our Hunt Valley, Maryland warehouse. Orders to Alaska or Hawaii require 2nd Day Air UPS Service and may have additional limitations due to local restrictions. Estimated shipping days, given by email or via UPS maps, are from the time of shipment - not time of order. 

Shipping Damage & Problems:

Upon receipt of your merchandise, report any damaged shipment to our customer service department at sales@floorseating.com. Also, report immediately any problems with shipping (e.g. damage or delivery failure) so we can file a claim with the shipping company. We will not process any damage/failed delivery reports after 30 days.

If you are concerned about a delivery, please email our service department at sales@floorseating.com. You are responsible for tracking the package through the UPS code, or checking your order through your Floorseating.com online account. You are also responsible for calling customer service about a failed delivery.